You have several options:
– Visit us: Come to our headquarters or visit one of our authorized dealers.
– Watch the tutorial: Follow our instructional video, which demonstrates all the necessary measurement points.
– Get remote support: Request a video call with one of our technicians, who will guide you step-by-step.

It is important to always specify what you are wearing during the measurement. We recommend wearing the thickest undersuit you plan to use; if you use more than one, please let us know.

You need a tape measure and a partner to assist you in ensuring every measurement is accurate.

You can download the measurement form and access our instructions in the How to measure section.

Yes, we provide a detailed video explaining every measurement point.

You can reach us in several ways:
– Visit our headquarters in Rome, at Via Fosso della Magliana 23.
– Call us at +39 06 855 0188.
– Message us on WhatsApp at +39 337 107 8912.
– Email us at info@uglyfish.it.

Yes. We ship both new orders and items sent in for repair directly to the address or collection point you provide.

Certainly. Upon request, we can arrange a home pickup to make things easier for you.

Absolutely. We repair all brands and types of suits and dive gear.

Yes, our services are available both in Italy and abroad. However, shipping methods and turnaround times may vary depending on the destination.

For new products, there is a 24-month legal warranty starting from the delivery date. The warranty covers manufacturing defects only. It does not cover defects caused by:
– Improper use (misuse)
– Lack of or incorrect maintenance
– Accidental damage
– Replacement with non-original parts
– Product alterations including